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Service

MultiPlan clients and providers benefit from a service program designed to blend the best of both local, people-driven and centralized, system-driven organizations. The end result is a highly focused service team that:

For day-to-day service needs:

  • Answers calls in under 30 seconds with an abandon rate below 3 percent
  • Resolves over 70 percent of inquiries within one business day
  • Resolves most issues, including those that have been escalated, in less than 5 business days on average

For business needs:

  • Offers extensive experience in healthcare cost savings
  • Understands the dynamics of your type of business and/or your local area
  • Helps you get the most out of your relationship with MultiPlan